Refund policy
Returns & Withdrawal
Your satisfaction matters to us – that is why you can return goods purchased from us for a total of 30 days.
1. At a glance
| Days 1–14 after receipt | Days 15–30 after receipt | |
|---|---|---|
| Legal basis | statutory right of withdrawal (§ 11 FAGG – Austrian Distance and Off-Premises Contracts Act) | voluntary right of return granted by e-leiwand |
| Stock items | ✓ | ✓ |
| Special-order items (ordered from the manufacturer for you) | ✓ | – |
| Custom-made / individually configured goods | – | – |
| Devices that have been installed or put into operation | only against compensation for loss of value (see section 5) | – |
2. Statutory right of withdrawal (14 days)
As a consumer, you may withdraw from the purchase within 14 days of receiving the goods without giving any reason. Where several goods are delivered separately, the period begins upon receipt of the last item. To meet the deadline, it is sufficient for you to send your declaration in good time.
The full withdrawal notice can be found in section 5 of our Terms and Conditions.
3. Voluntary right of return (up to 30 days in total)
In addition to the statutory right of withdrawal, we accept returns of goods up to 30 days after receipt – i.e. 30 days in total, not 14 + 30. The prerequisite is that the goods are returned
- unused, not installed and not put into operation,
- undamaged and complete (including accessories, cables and instructions), and
- where possible, in their original packaging.
Excluded from the voluntary right of return are special-order items, i.e. articles that we do not keep in stock and procure from the manufacturer specifically for your order. You can tell whether an article is a special-order item from the delivery time stated on the product page; for special-order items, the statutory 14-day right of withdrawal applies without restriction.
The voluntary right of return does not limit your statutory right of withdrawal or your statutory warranty rights.
4. How to return goods
- Notify us of the return: the quickest way is via our online form “Withdraw from purchase”, by email to onlinesales@ampion.at or using the withdrawal form (PDF). Using a form is not mandatory – an informal, unequivocal statement is sufficient.
- Pack the goods: securely and completely, preferably in the original packaging.
- Send them back to: Ampion GmbH, Hackinger Straße 52, A-1140 Vienna, Austria – no later than 14 days after notifying us of the return.
5. Costs, refund and compensation for loss of value
- You bear the cost of returning the goods.
- We will refund the purchase price including the original standard shipping costs no later than 14 days after receiving your return notification, using the same means of payment you used for the purchase. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back.
- You may inspect the goods in the same way as you would in a shop. For any diminished value resulting from handling beyond that – such as mounting, connection to the power grid, commissioning or clear signs of use – we must charge you corresponding compensation within the scope of the statutory withdrawal. For wallboxes that have been installed or put into operation, this may amount to the full purchase price.
6. Exceptions
There is no right of withdrawal and no right of return for
- goods made to your specifications or clearly tailored to your personal needs (e.g. individually configured charging stations, customer-specific cable lengths or wraps, § 18 (1) no. 3 FAGG), and
- services that have been fully performed (e.g. installation), if you expressly agreed to their performance before the withdrawal period expired.
7. Notes on technical products
Please test wallboxes and accessories only in a way that leaves no permanent marks or installation-related modifications, and keep original parts, cables, instructions and packaging until the end of the return period.
8. Defects and transport damage
If an item is defective or was damaged in transit, it is not this return policy but the statutory warranty that applies. In this case, please contact us at onlinesales@ampion.at – we bear the costs of returning goods due to a defect.
Contact
Ampion GmbH, Hackinger Straße 52, A-1140 Vienna
Email: onlinesales@ampion.at
Phone: +43 676 3575601
Service hours: Mon–Thu 9:00 a.m.–5:00 p.m., Fri 9:00 a.m.–1:00 p.m.
Last updated: 29 September 2026
