Shipping policy

Shipping & Delivery

We ship from our warehouse in Vienna – reliably, with tracking and transparent costs.

1. Delivery area

We deliver to Austria, Germany and the following other EU countries. For shipping costs, the countries are grouped into five zones:

• Zone A – Austria
• Zone B – Germany
• Zone C – Belgium, Czech Republic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia
• Zone D – Bulgaria, Croatia, France, Romania
• Zone E – Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Spain, Sweden

Online shipping does not cover the Balearic Islands, the Canary Islands, Ceuta and Melilla, the Azores and Madeira, or Corsica.

Deliveries to these areas, to Greece, Cyprus and Malta, and to countries outside the EU are possible on request. Write to us at onlinesales@ampion.at.

2. Delivery times

The following standard delivery times apply to items in stock:

The delivery time starts when the contract is concluded; for prepayment by bank transfer, when we receive the payment. Working days are Monday to Friday, excluding public holidays in Austria. Current availability and any different delivery time (e.g. for items ordered from the manufacturer) are shown on the product page.

If an order contains items with different delivery times, we usually ship everything together as soon as all items are available. If you would like a partial delivery, please let us know. We will tell you about any additional costs in advance.

3. Shipping costs

All prices include statutory VAT. Shipping costs are already shown on every product page and in the cart; the binding amount is shown in checkout before you place your order.

Standard shipping by weight

For all items without free shipping, the cost depends on the delivery zone and the total weight of the order:

Free shipping for Compleo and KEBA wallboxes and accessories

Compleo eBOX and SOLO, KEBA P30, the matching stands (ePOLE, SOLO stand) and the eSMARTMETER ship at a flat rate per order – regardless of quantity and weight. The product page shows whether an item qualifies.

If an order contains items from both groups, both amounts are added – for example a Compleo eBOX and a go-e Gemini flex to Italy: €9.90 + €18.90 = €28.80.

Freight: Orders over 60 kg and heavy or bulky items (e.g. DC charging stations) are delivered by freight forwarder. We will send you an individual quote for the cost in advance.

4. Carriers

Parcels are shipped with GLS, Austrian Post or an equivalent parcel service, depending on destination and shipment. Delivery is made to the address you provide; depending on the carrier, pick-up at a branch or parcel locker may also be possible.

Freight is delivered to the kerbside. Please make sure that someone authorised can accept the shipment. Carrying the goods to the installation site and installation are not part of the delivery but can be arranged separately.

5. Tracking

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with a tracking link from the carrier or freight forwarder.

6. Transport damage

Please check your delivery for external damage on receipt. Ideally, have the driver confirm any visible damage to the packaging. Please report transport damage – visible or hidden – as soon as possible to onlinesales@ampion.at, ideally with photos, so we can settle it quickly with the carrier.

Your statutory warranty rights remain unaffected; a late report does not affect them. As a consumer, you bear the transport risk only once the goods have been handed over to you.

7. Customs and duties

No customs duties or additional import charges apply within the EU. For deliveries outside the EU (on request only), import charges may apply and are payable by the recipient.

8. Returns

Information on returns and withdrawal can be found in our returns and withdrawal policy.

Contact

We are happy to answer questions about shipping and delivery:
Email: onlinesales@ampion.at
Phone: +43 676 3575601
Service hours: Mon–Thu 9:00–17:00, Fri 9:00–13:00

Last updated: 22 October 2026